Your Privacy Is Our Priority
Your personal information is stored with the highest level of security at bd39. Learn about our privacy policy and enjoy with peace of mind.
Introduction and Scope
bd39 ("we", "our", "platform") is an organisation operating an online betting and casino service in Bangladesh. This privacy policy clearly describes the following: what information we collect, why we collect it, how we store and process it, and what rights you have. By registering an account on bd39 or using our services, you agree to the terms of this policy.
Scope of Application
This privacy policy applies to the bd39 website (https://bd39.cam), the mobile application, and all associated digital services. Our services are intended only for individuals aged 21 or above. Minors are not permitted to use this platform.
What Information We Collect
bd39 collects various types of information for the purposes of providing services, ensuring security, and fulfilling legal obligations. Each category of information is described in detail below.
1 Personal Identification Information
- Full name (in both Bengali and English)
- Date of birth (for age verification)
- National ID card or passport number
- Address (current and permanent)
- Email address
- Mobile number
2 Financial and Transaction Information
- bKash, Nagad, Rocket account numbers (for transaction verification)
- Bank account number and branch details
- Deposit and withdrawal history
- Bonus and promotion usage records
- Betting and gaming transaction details
3 Technical and Device Information
- IP address and geolocation data
- Browser type and version
- Device model and operating system
- Session information collected through cookies and tracking technologies
- Site access time, duration, and navigation patterns
4 Communication and Support Information
- Records of live chat conversations
- Content of email communications
- Complaint and issue resolution history
- User preferences and settings
Purpose of Data Use
The information you provide is used only for specific and legitimate purposes. bd39 never sells your information to third parties without authorisation.
5. Core Purposes
- Account Management and Verification: For registration, login security, and age verification.
- Financial Transaction Processing: For deposits, withdrawals, and bonus distribution.
- Fraud Prevention: To identify suspicious transactions and ensure the security of the platform.
- Customer Support: To provide assistance via 24/7 live chat and email.
- Responsible Gaming: To monitor gaming behaviour and provide assistance where needed.
- Legal Compliance: To maintain records required under applicable laws and regulations.
- Service Improvement: To analyse user experience and improve the platform.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the bd39 website. These are stored as small data files in your browser and help improve the functionality of the site and your experience.
6. Types of Cookies
- Essential Cookies: Required to maintain login sessions and for basic site operations. These cannot be disabled.
- Functionality Cookies: Help remember your preferences and settings.
- Analytics Cookies: Collect statistics on site usage, which are used to improve the quality of our services.
- Security Cookies: Used to prevent fraud and unauthorised access.
7. Cookie Controls
You can disable non-essential cookies through your browser settings. However, this may limit certain functionalities of the site. Disabling cookies may cause issues when logging in to your account.
Important Information
bd39 never sells your personal information to third parties.
All data is protected by SSL encryption.
Our support team is available 24/7 to assist with any questions about the protection of your information.
Sharing Information with Third Parties
bd39 gives the highest importance to your privacy. We share information with third parties only in limited and specific circumstances.
8. Circumstances for Sharing Information
- Payment Processing: Necessary information is shared with relevant financial institutions to complete transactions via bKash, Nagad, Rocket, and bank transfers.
- Technology Service Providers: With trusted technology partners for site operations, but only the minimum necessary information and under strict confidentiality agreements.
- Legal Obligations: Information may be provided in response to a court order or a lawful request from a government authority.
- Fraud Prevention: Necessary information may be shared with security agencies to identify suspicious activity and protect the security of the platform.
9. What We Never Do
- Sell your personal information to third parties for marketing or advertising purposes.
- Share information with unnecessary third parties without your consent.
- Transfer information in violation of international data transfer policies.
Data Security Measures
All bd39 login traffic is secured with 256-bit SSL encryption. Your personal information and password are always exchanged through encrypted channels.
All data transfers are secured through 256-bit SSL/TLS encryption, ensuring banking-grade security.
Firewall Protection
Advanced firewalls and intrusion detection systems protect our servers from unauthorised access.
Two-Factor Authentication
Two-Factor Authentication is used to protect your account.
10. Data Retention Period
bd39 retains your personal information only for as long as necessary. Even after an account is closed, it may be necessary to retain certain information for a specified period due to legal and financial obligations. Information for active accounts is retained for the duration that the account remains active. Financial transaction records are retained for the period specified under applicable regulations.
Your Rights
As a user of bd39, you have the following rights regarding your personal information.
11 Right to Access
You may request a copy of your personal information held by us at any time. Please email this request to [email protected].
12 Right to Rectification
If any information stored in your account is incorrect or incomplete, you may request a correction. Please contact our support with the correct information.
13 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, it may not be possible to delete all information due to legal obligations.
14 Right to Restrict Processing
You may request that the processing of your information be temporarily restricted. However, this may mean that access to some services is not possible.
Policy Changes and Updates
15. Notice of Changes
bd39 reserves the right to amend this privacy policy when necessary. If any significant changes are made, we will:
- Display a notice on the website.
- Send a notification to the registered email address.
- Update the "Last Updated" date at the top of the page.
Continuing to use the service after the updated policy is published will be considered as your agreement to the new policy. It is therefore recommended that you visit this page regularly.
16. Privacy of Minors
bd39 services are intended only for individuals aged 21 or above. We do not knowingly collect information from minors. If an account belonging to a minor is identified, it will be closed immediately and all associated information will be securely deleted.
Responsible Gaming and Data Use
17. Monitoring Gaming Behaviour
bd39 analyses your gaming behaviour and patterns to ensure responsible gaming. The purpose of this analysis is to:
- Identify potentially problematic gaming patterns.
- Automatically impose limits or offer assistance where needed.
- Enforce limits set by the user themselves.
- Protect the user from financial harm.
For more details on responsible gaming, please visit our Responsible Gaming page.
Contact Us
For any questions related to privacy
If you have any questions about your personal information, this privacy policy, or your rights, please contact us.
24/7 Live Chat Support
Email:
Our support team is always ready to answer all your questions in Bengali.